Privacy Policy

Introduction

Welcome to qk22, Bangladesh's trusted online gaming destination. This Privacy Policy describes how qk22 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you access or use our platform at https://qk22.pro.

By registering an account, making a deposit, or using any feature on qk22, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform.

We are committed to protecting your privacy with the highest standards of data security, SSL encryption, and responsible information management. Our practices comply with applicable data protection principles relevant to online gaming operations.

Information We Collect

To provide you with a safe and personalised gaming experience on qk22, we collect several categories of information. This information is gathered directly from you at registration, through your ongoing use of our services, and automatically via technical systems:

• Identity information: full name, date of birth, nationality, and a copy of a government-issued ID (for account verification purposes).
• Contact information: email address, mobile phone number, and residential address (city, district, Bangladesh).
• Account credentials: username and hashed password. We never store your password in plain text.
• Financial information: transaction history, deposit and withdrawal records, preferred payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Gaming activity: game history, bet amounts, session duration, game preferences, and bonus usage records.
• Technical and usage data: IP address, device type, browser version, operating system, pages visited, time on site, and referring URLs collected via cookies and server logs.

We collect only the minimum amount of personal information necessary to deliver our services, verify your identity, process transactions, and comply with our responsible gaming commitments.

How We Use Your Information

The personal data collected by qk22 is used strictly for the following purposes. We do not process your data for any purpose beyond what is listed here without first obtaining your explicit consent:

• Account creation, identity verification (KYC), and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and accurately.
• Delivering and personalising our gaming services including cricket betting, live casino, slots, crash games, and fish games.
• Sending transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• Supporting responsible gaming obligations, including age verification (21+), self-exclusion tools, and gambling behaviour monitoring.
• Analysing aggregated, anonymised usage data to improve platform performance, game selection, and user experience.

Sharing and Disclosure

qk22 treats your personal information with the strictest confidentiality. We do not sell, rent, or disclose your data to external parties except in the limited circumstances described below.

In certain circumstances, we may be required to share limited data with the following categories of recipients:

• Payment processors: We share transaction data with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of processing financial transactions securely.
• Technology partners: Trusted third-party game providers and platform infrastructure partners who operate under strict data processing agreements and are contractually prohibited from using your data for any other purpose.
• Legal and regulatory obligations: Where required by law or by a competent authority, we may disclose personal data to comply with a legal obligation, court order, or to protect the rights and safety of our users and platform.

Cookies and Tracking Technologies

qk22 uses cookies and similar tracking technologies to ensure the correct functioning of our platform, remember your preferences, maintain your session security, and analyse how our services are used. Cookies are small text files stored on your device by your browser.

We use session cookies (which expire when you close your browser), persistent cookies (which remain for a set period), and analytics cookies that collect anonymised aggregate usage statistics. You may configure your browser to block or delete cookies; however, doing so may affect the functionality of certain qk22 features, including maintaining your login session.

Data Security

The security of your personal information is a top priority for qk22. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls restricting data access to authorised personnel only, regular security audits and vulnerability assessments, and automated fraud detection systems.

While we apply best-practice security measures, no internet-based service can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, we will notify affected users as promptly as reasonably possible and take all necessary steps to contain and remediate the incident.

Payment Data and Financial Privacy

qk22 supports local Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay, as well as international card networks Visa and Mastercard. When you make a deposit or request a withdrawal, the financial details of that transaction (such as your mobile wallet number or card details) are processed directly by our certified payment partners. qk22 does not store your full card number, CVV, or mobile PIN on our servers.

Transaction records are maintained for audit and dispute resolution purposes. These records include the transaction amount, date, payment method type, and outcome — but never the full sensitive payment credentials themselves. All payment data exchanges use encrypted communication channels to ensure your financial privacy is protected at every stage.

Your Rights and Choices

As a qk22 account holder, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations and responsible gaming requirements.
• Right to restrict processing: you may request that we limit the processing of your data in certain circumstances, such as while a rectification request is pending.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request to ensure the security of your account.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to provide our ongoing services, and to comply with applicable legal, regulatory, and audit requirements. For active account holders, data is retained for the duration of the account relationship and for a further period thereafter as required by applicable regulations.

If you close your qk22 account, we will take all reasonable steps to delete or anonymise your personal data within a reasonable period, except where we are legally required to retain certain records (for example, financial transaction records for audit purposes). Anonymised, aggregated data from which you cannot be identified may be retained indefinitely for analytical purposes.

Minors and Age Restriction

qk22 is strictly an adult gaming platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has submitted personal data to qk22, please contact us immediately at [email protected] and we will take prompt action to remove the relevant data from our systems. Age verification is carried out as part of our standard account registration and KYC process.

Changes to This Privacy Policy

qk22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of qk22 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qk22 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

You may reach our support team by email at [email protected]. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible.